Reno guide: How to handle problems with contractors

This story was originally titled "Contractor Dilemmas" in the June 2008 issue. Subscribe to Canadian Living today and never miss an issue!

You've hired a licensed contractor. A well-written contract is the best guarantee that your dream reno will end up a reality, but difficulties may still arise. Here are the Top 5 most common challenges in the contractor relationship and resolution advice from the experts.
 
1. Leaving messages without getting any response.
"Give them a deadline and a reason for that deadline," suggests Douglas Thomson, editor of Canadian Home Workshop. For example: "We're planning to take the shingles off the roof on Sunday. I need you to let me know whether you'll be starting on Monday, or whether I should wait longer." Foster on-site discussions in simple ways: ask what the contractor needs, such as parking or a time to shut off the water. Save up questions and handle several things at once. Make morning coffee so everyone has a reason to pause and chat.
 
2. Unreasonable work site mess.
Dust and disruption are normal, but you have the right to ask for the work site to be left tidy, with loose nails collected and tools unplugged, and to request that workers remove boots to walk through the house. "Communicate your expectations at the beginning; that's when you have the most leverage," says Thomson. Ask who will be your contractor's site supervisor (that person will handle communications with any subcontractors). If problems arise, schedule a sit-down conversation to discuss them. If workers cause damage, your primary contractor is responsible for cleaning or repairs.

3. Know who should handle permits.
Valuable time can be wasted by confusion about acquiring permits. According to the Canada Mortgage and Housing Corporation, the homeowner is the one who ensures the work conforms to bylaws. The contractor is responsible for insurance and warranties. Some homeowners acquire the permits, but, says Tom Cordeiro, founder of eRenovate.com, 'It's better to have the company apply; if you don't have the answers, it could delay the process."

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