Canadians are polite by nature; we don't want to appear rude or pushy. And we're busy—who has the time to find out if we could be getting a better deal on our phone or cable packages? Now that telecoms offer bundling for your cell, landline, cable and Internet, one call could save you hundreds of dollars over the next several years. (Beforehand, take a few moments to review what you really need. Can you go without your landline? Does your family use a video-streaming service more than cable TV?) Now brew a fresh pot of coffee and settle in for a call that could pay big dividends! Phone or cable script You: "Good morning/afternoon. My name is __________. I have my phone/cable/internet with your company."
Customer Service Agent: "How can I help you today?"
You: “I've noticed that you're offering a number of incentives to new customers. I've had my cellphone/cable/internet with you for years. I'll be honest that I'm thinking about shopping around, but I was hoping you'd save me the time by offering a few reasons to stay today and not see what your competitors can do for me.”
Customer Service Agent: "I see you only have the one product with us. Would you be willing to move your cable and internet/phone service to us—that way I can provide you our best rate on a bundling package."
You: "I might, but as long as you calculate my savings in dollars—not just free minutes/channels or whatever product you're giving away to new customers at the moment."
The worst that can happen is that you'll get a no in response to your request. But you don't have to accept that answer. Ask (gently) for a supervisor before you disconnect and redial to try your pitch again.
General tips to consider: • Be honest; don't make up deals from competitors, but do cite real offers that you’re aware of or think you deserve. • Call during business hours: Monday to Friday between 9 a.m. and 5.p.m. This is when the most senior staff members, the ones who can approve requests, are generally working. • If you call during a peak time, your call might be routed to a third party call centre—in this case, say that you'll call back another time. • Remember to negotiate cost savings and freebies—you don’t have to settle for one or the other.
Your body needs some sugar to function, but Canadians, who consume the equivalent of 26 teaspoons of the sweet stuff every day, are probably overdoing it. We break down what too much sugar does to your body, and how you can cut back.
Good news for those with sweet tooths: Glucose is our main source of fuel, so, yes, we actually do need sugar in our diets. But don't get too excited— they're not all alike.
"All carbohydrate-containing foods, whether candy, pop, fruit, vegetables or grain products, break down into glucose in our bloodstream," says Patricia Chuey, a Vancouver-based registered dietitian. "But our bodies respond differently when we get sugar from nutrient-dense, fibre-rich foods, eaten as part of a balanced meal that contains protein, compared to 'empty' calories from zero-nutrient, fibre-less foods."
Those carb-heavy, low-nutrient foods cause our blood-sugar, or glucose, levels to spike, triggering the release of insulin in response. One of insulin's jobs is to move glucose from the blood to our liver, muscle and fat cells for storage, and when there's more in our bloodstream than what our bodies need for energy, it can end up as stored fat—"even though fat, per se, wasn't consumed," says Chuey. That's partially why excess sugar consumption is linked to fatty liver disease, as well as Type 2 diabetes and heart disease. Fibre-rich, nutrient-dense foods, on the other hand, break down more slowly, so they don't cause as much of a blood-sugar spike, or the resulting weight gain.
That doesn't mean you have to skip your favourite sweet indulgences entirely. What we know today is that moderation is key—a little sugar won't hurt you.
But, for the most part, Canadians are not consuming a little sugar. According to Statistics Canada, on average, 22 to 26 percent of our total daily caloric intake consists of sugar. Put another way, that's an average of 110 grams, or 26 teaspoons, per day. And it's not just how much; experts are also concerned about where it comes from.
"Whole foods that are sweet, like fruit, can be good sources of vitamins, minerals and fibre, which can contribute to overall health," says Gita Singh, a research assistant professor at the Friedman School of Nutrition Science and Policy at Boston's Tufts University.
It's added sugar, regardless of the source, that's the problem. You'll find it in processed foods, such as many breads, soups, salad dressings and pasta sauces. And then there's pop, sports drinks and fruit drinks, which experts collectively refer to as sugar-sweetened beverages (SSBs). These drinks are among the top causes of obesity and its attendant ailments, which include heart disease, Type 2 diabetes, certain types of cancer and other chronic diseases. In fact, Singh coauthored a report published in the medical journal Circulation that estimates SSB consumption is partially responsible for the diabetes-, cancer- and cardiovascular disease–related deaths of 1,600 Canadians each year.
The fact that SSBs are a leading source of excess sugar in our diets is galling but encouraging. That's because the solution is straightforward: Stop, or at least cut back on, drinking them.
Chuey says you can further reduce the added sugar in your diet by avoiding convenience foods that list sugar (or maltose, corn syrup, cane sugar or honey) among the first three ingredients; swap your caramel macchiato for a latte; and top plain yogurt with fresh fruit. The less sugar you consume, the less you'll end up craving.
But when you do indulge, go all in. "Apply the pleasure maximization principle," says Chuey. "Make it really worth it! Not in terms of quantity, but the kind of quality that will really satisfy." So skip the soda fountain. But those homemade cookies? Enjoy!
YOUR BODY ON SUGAR
Click on image for larger view. Illustrations, thenounproject.com.
There are lots of table sugar subs on the market, but how do they stack up, health-wise?
Stevia: Zero calories per teaspoon
Stevia is a zero-calorie, fructosefree option.
Date sugar: 11 calories per teaspoon
Date sugar contains all the fibre and nutrients found in the dried fruit.
Coconut sugar: 15 calories per teaspoon
Made from the sap of coconut-tree flowers, coconut sugar has the same calorie count as table sugar, but it's lower on the glycemic index.
Agave nectar: 15 calories per teaspoon
Agave nectar is about 1 1/2 times sweeter than refined sugar, so you can use less. But it's high in fructose (hello, blood-sugar spikes!).
Cold temperatures and harsh winds can take a toll on your lips—and there is nothing sexy about a chapped mouth. The good news? Our favourite lip balms can help eliminate dry, sore and chapped lips. These affordable picks range from $4 to $32.
Keeping warm doesn't mean sacrificing style—even when it's just your winter hat.
Much like our other winter wear (boots, scarves, jackets), we really need our hats to keep us warm. That's priority number one. But, it helps when our head-topper picks are also stylish. Because when the weather gets cold—we're talking really, really, cold—you can't get away with ditching your tuque to save a good hair day. So you may as well find a tuque you love. One that's cute, trendy and reflects your personal sartorial tastes—and one that also happens to keep you warm.
Here are some of our favourite tuques of the season. Make sure to click through, because a lot of these styles are now on sale!
On those cold, wintry days when you need somethingwarm around your face, grab your knitting needles, hibernate for a weekend and knit up The Stone and Arrow Winter Set. Designed in bulky yarn, The Arrow Headband and The Stone Scarf come together in a snap. And with simple repeating patterns, they're perfect for confident beginners looking to expand their knitting skills.
The Stone Scarf got its name from its 3D texture, created by alternating knits and purls, that resembles a stonewall. The quirky stone-like bumps are tempered by a garter-stitch border and a slipped selvedge for a tidy edge.
• 2 balls (each 150 g/225 m) Schachenmayr SMC Tweed Montage* in Dusty Ranch (actual amount used for scarf: approx. 322 m)
• A 7-mm knitting needle
*If you are having difficulty finding the Schachenmayr SMC Tweed yarn, try Noro Obi or Noro Kama. Both are available online and can be shipped to Canada. Both give very similar stitch gauge and have a nice gradual colour change.
Lana Gross Medio is also very close in colour. This yarn can also be purchased online, but be advised that the shipping costs may be hefty. Lana Gross Medio is thinner than what the pattern calls for, so if you decide to use this yarn you should cast on 34 sts instead of 24, and follow the pattern exactly as it’s written. The width will be roughly the same.
14 sts/25 rows = 10 cm/4 inches in Basket Welt Stitch
Basket Welt Stitch:
Rows 1 and 2: Sl1, k1 *p5, k5* repeat to last 2 sts, k2.
Row 3: Sl1, knit all stitches to end of row.
Rows 4 and 5: Sl1, k1 *k5, p5* repeat to last 2 sts, k2.
Row 6: Sl1, k1, purl to last 2 sts, k2.
Repeat Rows 1 to 6 for pattern stitch.